Terms and Conditions



Halo Himalaya - including its employees' subsidiary and associate company's and agents, accepts booking subject to the following terms and conditions.
Any information or advice provided by the Company on matters such as permits, visas, climate, clothing, baggage, special equipment, etc, is given in good faith but without responsibility on the part of the Company.
The client accepts responsibility for obtaining any necessary visas and travel documents required for the tour. Please see our website for details on obtaining entry visas to Nepal. Passports need 6 months validity from date of travel.



BOOKINGS


Your booking is accepted on the understanding that you realize the hazards involved in this kind of holiday, including injury, disease, loss/damage to property, inconvenience and discomfort.
The philosophy underlying this type of travel allows alternatives and a substantial degree of on-tour flexibility.

Outline itineraries given for each group should be accomplished, but not as a contractual obligation on the part of Halo Himalaya.

Some changes in itinerary may be necessary due to local political conditions, flight cancellations, mechanical breakdown, weather, border restrictions, sickness, or other unforeseeable circumstances. No refunds will be given for services not utilised. It is a condition of joining our tours that you accept this flexibility, and acknowledge that delays and alterations and their results, such as inconvenience, discomfort, or disappointment are possible.


PAYMENT


Tibet: A deposit of 25% of the total quoted price is requested 120 days prior to the trip and the balance paid at any time thereafter, but at least 2 weeks prior to departure.
Nepal: 50% of the total quoted price should be paid at least 4 weeks prior to departure and the balance paid 1 week before client's arrival day.

The price quoted is net so while transferring tour cost through bank, the transfer charge should be borne by the sender. If you do not pay your balance at the specified time without making prior arrangements with us we reserve the right to cancel your booking or pursue any unpaid monies.


CANCELLATION


If a tour needs to be cancelled, following cancellation charges will be made,

  • 30 days prior to departure 15% of the tour cost
  • 21 days prior to departure 35% of the tour cost
  • 14 days prior to departure 60% of the tour cost
  • 7 days or fewer prior to departure 80% of the tour cost.

Any cancellation more than 30 days prior to departure will be refunded in full. There will be no refund for clients who, for any reason, voluntarily miss the tour after the trip has begun. No refunds are available for any meals, accommodation or service not utilized.


INSURANCE


Clients must be protected by insurance that covers cancellation, health, emergency evacuation (Including heli-rescue) and loss or damage of personal effects. If there are any delays or cancellation due to weather, strikes, in case of extra vehicles required, (Apart from what is mentioned and included in the itinerary), she/he has to bear the excess expenses involved.


HEALTH


Road biking, mountain biking, trekking, bungee jumping, para gliding, jungle exploring, kayaking and white water rafting are strenuous activities. Good health and physical fitness are required on all trips. If you are above 65 years of age, please send a doctor’s evaluation with your reservation forms. If any client is going through medication or any special treatment, please kindly inform us while booking. A thorough medical check-up is recommended before you leave for Nepal.

Inoculations against typhoid, paratyphoid, tetanus, meningitis, rabies and hepatitis are recommended. Although not mandatory. If you lack one of these vaccines, we suggest you receive them at the CIWEC Clinic Kathmandu (telephone +977-1- 4435232,). Yellow fever and Cholera treatments are required if arriving within six days from an infected area. Please see our website for further guidance on specific tours.

During the trip we’ll carry a complete first aid kit, and our guides are trained in first aid. We suggest you bring a first aid kit, for your personal needs and special requirements. (At the welcome meeting please tell us if you have any special medical or dietary needs). If you are above 70 years of age, please send doctors evaluation with your reservation form.


COMPLAINTS


If you have any complaints about your holiday, please let your group leader know as soon as possible or tell our Company representative who will normally be able to take appropriate action. If you are not satisfied with their response and you feel your enjoyment of the tour is likely to be significantly affected, please notify our Company and we will do our best to resolve the problem.


RESPONSIBILITY


RISK AND LIABILITY


Travelers who join Halo Himalaya trips may be exposed to health risks because of the nature of the terrain and travel in Himalayan Countries. We will do all that is possible to minimalise these, however, in the event of illness, accident or delays, Halo Himalaya and its agent will not be responsible or liable for damages.

Please remember you travel at your own risk.

The company acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, illness, damage, loss, delay or any irregularity that may be occur, for any reason, including, but not limited to defects in vehicles; the acts or default of any company or person engaged in conveying a client; acts of God; detention, delays or expenses arising from quarantine, illness in remote places without medical facilities, strikes, thefts, pilferage, civil disturbances, bad weather, government restrictions or regulations; accident involving mountain bicycle, raft, kayak, elephant, foot or motor vehicle, or in any hotel, lodge, guest house or camping services. The clients specifically agree that the company shall not be held responsible for any delays or changes in itinerary caused by any act, commission or other circumstances.

The client understands that during the course of the trip certain risks and dangers may occur, including but not limited to hazards of travelling bicycles, white water rafts, kayaks, elephants, foot or motor vehicle, accident or illness in remote places without medical facilities and the forces of nature. The client agrees to assume all risks associated with the tour and agrees that no liability will be attached to the company or its outfitters, employees or agents or to any member of the tour group in respect of death, personal injury, illness or delay of the client or damage to the client’s property during the course of the trip, however caused.

The company reserves the right to cancel a tour prior to departure. In such a case, full refund of all payments will constitute full settlement with the client. Trip costs are based on minimum group sizes and the right is reserved to surcharge clients if the group size is not achieved. The company reserves the right to decline, accept, or retain any person as a member of any party at any time. The client agrees to accept the authority of the guides where necessary.



NO SHOW POLICY


In the event, if a passenger holding a confirmed booking fails to show up, he/she will not be eligible for any refund.


VISAS & PASSPORT


Travelers to Tibet are permitted only as members of a commercially organized tour group with at least 6 months valid passport and 2 way entry visas, one for the first arrival in Nepal and another entry visa for entering Nepal from Tibet. More information about visas for Tibet can be found on our website.

The following information should be forwarded to us at least four weeks prior to date of travel, for processing visas with the concerned authorities.

  • Passport photo copy by fax or scanned through e-mail. (This must be the passport the client will be traveling with in Nepal/Tibet).

  • Occupation

  • OPS rooming list with client's full name (first, middle and surname.) Please underline the surname.

Travelers to Nepal can obtain a Nepalese Visa from the Nepalese Embassy in your home country or Nepalese Visas are simply and usually obtained in the airport on arrival in Kathmandu International Airport. You will require two passport sized photos. Visas cost £30 or the equivalent in foreign currency for 30 days.


Please contact us if any of the above T&C's are unclear.